5/22/2023 0 Comments Hammer champy 1994![]() Subsequently, the development of the projects is outlined, including their main objectives and justification, the methodology used, the participating employees, and the results achieved. The following section includes a definition of business process reengineering, its methodology and relevance for the public sector. The modernization of Mexican ports is based on the NPM paradigm. ![]() The paper opens with a brief description of New Public Management (NPM), a model used in recent efforts for state reform in the region of Latin America. Journal of Service Science and Management,ĪBSTRACT: This paper is based on the findings from two research projects in the Mexican port subsector and shows evidence that business process reengineering is a viable tool for government reform in Latin America. Reform, Government, Reengineering, Efficiency, Public Service ![]() Harper Collins, New York.īusiness Process Reengineering in Government Agencies: Lessons from an Experience in Mexico (1993) Reengineering the Corporation: A Manifesto for Business Revolution. ![]()
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